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At Harvin Project Consulting, we don’t just talk strategy—we deliver results. From national training rollouts to complex system integrations and operational process improvements, we’ve helped teams across industries work smarter, serve better, and lead stronger. Below is a snapshot of the projects we’ve proudly led or supported, each tailored to meet specific business goals with clarity, care, and precision.
Traveled nationally, including to Hawaii, to conduct customer service audits ensuring employees met company standards and expectations. Worked closely with local management to create action registers and improvement plans when needed, driving consistency and enhancing customer satisfaction.
Developed and deployed a customer service–focused new hire training program for TNC rental services (Uber and Lyft partnerships), improving onboarding consistency and employee readiness.
Launched a specialized program for top revenue-generating customers, deploying new software to enhance pre-arrival communication, resulting in a 45% increase in positive customer reviews.
Coached and trained employees using existing company tools; implemented individualized feedback sessions and action registers, resulting in improved auxiliary revenue performance.
Led Lean Six Sigma process improvements, capturing current state analyses and recommending streamlining initiatives. Reduced walk time, inventory waste, and non-value-added activities through a standardized pull method.
Managed and developed new managers, focusing on leadership effectiveness, KPI management, team development, and strategic hiring to strengthen operational success.
Conducted training sessions on newly developed HR tools and resources, ensuring system-wide adoption and standardization across the organization.
Supported the rollout of new HR timekeeping software, improving accuracy and efficiency in employee time management.
During a large-scale merger, traveled nationally to assist with employee and software integration, delivering change management sessions and system training to both new and legacy teams.
Designed and executed customer service coaching initiatives aligned with JD Power standards, improving customer engagement and driving a customer-first culture across multiple locations.
Conducted national audits using customer excellence standards, providing feedback and action plans to improve service consistency and customer satisfaction.
Delivered workplace safety training covering key topics like lifting techniques, hazard prevention, and maintaining OSHA-compliant environments.
Implemented software solutions designed to streamline employee workflow and enhance the customer journey, including full pilot testing and rollout support.
Deployed SSO integration and enhancement projects, improving system access security and user experience across multiple platforms.
Launched machine intelligence tools to monitor operational equipment health, increasing capacity performance and reducing equipment downtime and waste.
Implemented advanced phone software with keyword recognition to improve customer interactions and provide targeted employee coaching opportunities.
Led ServiceNow platform enhancements for process improvement and ticket resolution workflows, streamlining IT and service support operations.
Introduced a new ticketing system that significantly improved issue resolution times and organizational response tracking.
Worked within Scrum frameworks to deploy system enhancements and drive operational efficiencies, applying Agile best practices to team delivery cycles.
Conducted Gemba walks across operational sites, identifying and eliminating inefficiencies, resulting in a 20% reduction in non-value-added activities and a 33% cost savings.
Led the biometric system rollout, including project layout design, employee training template creation, system testing with multiple test cases, and a full-scale national deployment to major airports.
You’ve seen what we’ve done for others—now let’s talk about what we can do for you. Whether you need a project leader, a process revamp, or fresh energy in your operations, we’re here to help.
Harvin Project Consulting helps businesses improve customer experience, streamline operations, and lead projects with clarity, empathy, and results-driven strategy tailored to their unique goals.
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